Terms & Conditions
Order Cancellation: If
you need to cancel an order for any reason, please contact us for
assistance. If your order has not already shipped we may be able to
cancel it for you. If an order has already shipped we will accept a
return under the terms of the Horsetown Online Return Policy.
Georgia
State Sales Tax: Horsetown
Online is required to collect sales tax on orders
shipped to a Georgia address. The appropriate State and local tax
rate will be charged on the price of the items purchased and on
shipping/handling charges where applicable. If you are
making an exempt purchase, please contact us and provide us the
appropriate documentation (e.g. Resale or Exemption Certificate) to
claim your exemption. Contacting us before you place your order and/or
faxing us the appropriate documentation with your order will help us to
avoid billing adjustments.
Horsetown
Online Return Policy: 100% Satisfaction
Guaranteed. Horsetown Online has a 10 day return policy,
from the
date of received by the customer. Returned items must be unworn,
unwashed and
unaltered. Items must be appropriately packaged and boxed.
Include a copy of the sales receipt along with an explanation for
reason for return and whether store credit, exchange or refund is
requested. Horsetown Online will not accept any packages that are
shipped COD.
Horsetown online purchases cannot be returned to the physical store
locations. Also, in store purchases cannot be return shipped to
the online store. This is due to differences in the online store
return policy and the physical stores return policy.
As part of our
customer
relations program we will implement e-store promotions, special offers
and/or discounts from time to time and reserve the right to apply
additional rules regarding our return policy. Again, all rules and/or
policies will be made available at the time such offers are
valid. A restocking fee may apply to items returned after 10 days
and to certain other items. Your invoice will note the restocking
fee for those certain items.
Please allow adequate
time
to process your return and credit to be posted. Credit should appear on
your credit card statement within one billing cycle, or a refund check
should arrive within 30 days. Losses or shortages should be reported
immediately.
Custom
merchandise,
special orders, drop ships, supplements, vaccines/medications, videos,
books, software, altered items and bits are non returnable. Sale
Merchandise is non refundable.
Bits Return Policy:
Bits are non returnable for equine health reasons, and are excluded from our 100% money back guaranteed. No exceptions will be made to this policy.
Rope
Return Policy: We want you to be
happy
with the ropes you receive from Horsetown Online. When you receive your
ropes, inspect each one carefully. If you are not completely satisfied,
return any unused rope to Horsetown Online for an exchange or refund.
We cannot accept a used rope or second rope for return. Fee free
to call or email us for tips on keeping your ropes clean, straight and
useful.
Saddle Return Policy: It is
important that your new saddle
fits both you and your horse. When your saddle arrives, inspect it
carefully, saddle your horse with it using a clean pad, and make sure
you are satisfied with the quality and fit. If you are not satisfied,
return the unused saddle immediately for a refund or exchange. Please
realize that a new saddle won’t sit completely down on the horse’s back
until it has been ridden several
times. Full credit will only be given on a saddle if there are no signs
of wear, dirt or use. When purchasing a saddle, you are allowed 7
days for notification of return if the saddle does not fit the rider or
the horse. Again, return the saddle immediately, unused, for
exchange or refund. We stress that a full refund can only be
given if the saddle is absolutely clean and shows no evidence of use.
Damaged
Item(s) Return: If
anything is damaged in your order, please save the carton and all the
packing material as well as the item. Do not return the merchandise.
Notify us immediately at 1-800-216-9775, so we can instruct you on the
proper handling in order to return/replace the damaged merchandise.
This will ensure the quickest replacement. Merchandise damaged
during shipping must be reported to Horsetown Online within 24 hours of
receipt. We may need to contact the shipping company for visual
inspection of the merchandise and box. We will then issue you credit
for the amount of any confirmed damaged merchandise.
Disclaimer:
Horsetown
Online disclaims
responsibility for errors in pricing, for the use or misuse of any
products described in this website, and for any losses incurred through
the use of products according to methods described in this
website. Always refer to and follow the label directions.
Horsetown Online does not authorize anyone, not its agents or
employees, to recommend any product sold by Horsetown Online in any way
other than according to manufacturer's current label directions.
Horsetown Online disclaims responsibility for losses incurred due to
delays or errors in shipment. We reserve the right to limit
quantities. Product information, pricing, and quantities are
subject to change due to errors, omissions or manufacturer price
fluctuations.
Returns:
Please send your package via
insured
and prepaid UPS, for your protection and to ensure prompt delivery to
us. Shipping and Handling fees
are not refundable. Ship all return packages with a letter
explaining why the item is being returned (exchange, refund,
etc.). Ship all packages to the following address:
Horsetown Online
4583 Bill Gardner Parkway
Locust Grove, GA 30248
If you have any
questions
or concerns, please call us at 770-898-6330 (Atlanta) or toll free
1-800-216-9775 or email us at
customerservice@horsetown.com.
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