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Terms & Conditions

All Products, Prices, Offers, Promotions, Shipping, Terms and Conditions on this Site are for ONLINE PURCHASES ONLY and May Not be Applicable, the Same, or Available at Horsetown Retail Store Locations.

Order Cancellation:  If you need to cancel an order for any reason, please contact us for assistance. If your order has not already shipped we may be able to cancel it for you. If an order has already shipped we will accept a return under the terms of the Horsetown Online Return Policy.

Georgia State Sales Tax:  Horsetown Online is required to collect sales tax on orders shipped to a Georgia address.  The appropriate State and local tax rate will be charged on the price of the items purchased and on shipping/handling charges where applicable.  If you are making an exempt purchase, please contact us and provide us the appropriate documentation (e.g. Resale or Exemption Certificate) to claim your exemption. Contacting us before you place your order and/or faxing us the appropriate documentation with your order will help us to avoid billing adjustments.

Horsetown Shipping, Overnight/Expedited deliveries, and Credit Card processing:  Horsetown processes all online credit and debit card transactions safely and securely. In order to accomplish this and to keep fraudulent purchases to a minimum, all payments take 24 hours to process.  We apologize for any slight delay this may cause, but feel it is impotant for the safety of all our valued customers.  Please note that all in stock orders including overnight and expedited shipments will ship on the following business day, not the day of the order.  Since UPS does not pick up or deliver on Saturdays, Sundays and Holidays, Horsetown can not ship on those days. 

Gift Certificates: We Offer Two kinds of Gift Certificates Online and In-Store. They are not interchangeable unfortunately. The Online Certificates can only be spent in our online store. If you wish to get an In-store Gift Certificate Please feel free to give us a call at 1800-216-9775 and we will be happy to mail you one out.

Horsetown Online Return Policy:   100% Satisfaction Guaranteed.  Horsetown Online has a 30 day return policy, from the date received by the customer.  Returned items must be unworn, unwashed and unaltered.  Items must be appropriately packaged and boxed.  Include a copy of the sales receipt along with an explanation for reason for return and whether store credit, exchange or refund is requested.  Horsetown Online will not accept any packages that are shipped COD.

Horsetown online purchases cannot be returned to the physical store locations.  Also, in store purchases cannot be return shipped to the online store.  This is due to differences in the online store return policy and the physical stores return policy.

As part of our customer relations program we will implement e-store promotions, special offers and/or discounts from time to time and reserve the right to apply additional rules regarding our return policy. Again, all rules and/or policies will be made available at the time such offers are valid.  

Please allow adequate time to process your return and credit to be posted. Credit should appear on your credit card statement within one billing cycle, or a refund check should arrive within 30 days. Losses or shortages should be reported immediately.

Custom merchandise, special orders, drop ships, supplements, vaccines/medications, videos, books, software, altered items and bits are non returnable. 

Horsetown Christmas Return Policy:  Horsetown offers an extended return policy until January 15th for all items purchased in November and December as Christmas gifts. 

Bits Return Policy:  Bits are non returnable for equine health reasons, and are excluded from our 100% money back guaranteed. No exceptions will be made to this policy.

Rope Return Policy:  We want you to be happy with the ropes you receive from Horsetown Online. When you receive your ropes, inspect each one carefully. If you are not completely satisfied, return any unused rope to Horsetown Online for an exchange or refund. We cannot accept a used rope or second rope for return.  Fee free to call or email us for tips on keeping your ropes clean, straight and useful.

Saddle Return Policy:  It is important that your new saddle fits both you and your horse. When your saddle arrives, inspect it carefully, saddle your horse with it using a clean pad, and make sure you are satisfied with the quality and fit. If you are not satisfied, return the unused saddle immediately for a refund or exchange. Please realize that a new saddle won’t sit completely down on the horse’s back until it has been ridden several times. Full credit will only be given on a saddle if there are no signs of wear, dirt or use.  When purchasing a saddle, you are allowed 7 days for notification of return if the saddle does not fit the rider or the horse.  Again, return the saddle immediately, unused, for exchange or refund. We stress that a full refund can only be given if the saddle is absolutely clean and shows no evidence of use.

Damaged Item(s) Return:  If anything is damaged in your order, please save the carton and all the packing material as well as the item. Do not return the merchandise. Notify us immediately at 1-800-216-9775, so we can instruct you on the proper handling in order to return/replace the damaged merchandise. This will ensure the quickest replacement.  Merchandise damaged during shipping must be reported to Horsetown Online within 24 hours of receipt. We may need to contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.

Disclaimer:  Horsetown Online disclaims responsibility for errors in pricing, for the use or misuse of any products described in this website, and for any losses incurred through the use of products according to methods described in this website.  Always refer to and follow the label directions. Horsetown Online does not authorize anyone, not its agents or employees, to recommend any product sold by Horsetown Online in any way other than according to manufacturer's current label directions. Horsetown Online disclaims responsibility for losses incurred due to delays or errors in shipment. We reserve the right to limit quantities.  Product information, pricing, and quantities are subject to change due to errors, omissions or manufacturer price fluctuations.

Not all Horsetown Retail Store Locations carry all items offered on Horsetown Online.  If you want to purchase a Horsetown Online item at one of the Horsetown Retail Store Locations, call that store location to check on its availability.

Returns:  Please send your package via insured and prepaid UPS, for your protection and to ensure prompt delivery to us. Shipping and Handling fees are not refundable.  Ship all return packages with a letter explaining why the item is being returned (exchange, refund, etc.).  Ship all packages to the following address:
Horsetown Online
4583 Bill Gardner Parkway
Locust Grove, GA 30248

If you have any questions or concerns, please call us at 770-898-6330 (Atlanta) or toll free 1-800-216-9775 or email us at customerservice@horsetown.com.